Terms & Conditions
Effective from: 01 January 2026
These Terms & Conditions apply to bookings and stays at Kimberley Coastal Camp (“KCC”, “we”, “us” or “our”), operated by KCC Group Pty Ltd as trustee for KCC Unit Trust.
By making a booking, paying a deposit or otherwise accepting a booking with KCC, you acknowledge that you have read and accepted these Terms & Conditions.
These Terms & Conditions should be read together with your written quote, booking confirmation, itinerary and any specific terms applying to a hosted tour, special offer, corporate package or other package.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
1. Quotes & Pricing
1.1 All prices are quoted in Australian dollars unless otherwise stated.
1.2 Written quotes are valid for 7 days from the date issued unless otherwise stated.
1.3 KCC reserves the right to amend a quote after the quote validity period where there has been an increase in accommodation rates, charter costs, fuel costs, government charges, supplier costs or other costs outside our reasonable control.
1.4 A quote is not a confirmed booking. A booking is confirmed once KCC has received the required deposit and issued written confirmation.
1.5 Prices and inclusions may vary between standard stays, hosted packages, corporate bookings, special offers and other packages. The inclusions applying to your booking will be those stated in your written quote or booking confirmation.
1.6 KCC reserves the right to correct genuine pricing or administrative errors. If an error has resulted in an incorrect quoted price, we will contact you and provide reasonable options before proceeding with the booking.
2. Booking & Payment
2.1 The person making the booking must be at least 18 years of age and have authority to make the booking on behalf of all guests travelling under the booking.
2.2 A 30% deposit of the camp component is payable within 7 days of confirmation unless your written quote states otherwise.
2.3 Deposits are non-refundable and non-transferable, subject to your rights under Australian Consumer Law and any specific written terms applying to your booking.
2.4 The remaining balance is payable 61 days prior to arrival unless otherwise stated in your booking confirmation.
2.5 Deposit and final balance invoices may be issued separately.
2.6 If payment is not received by the applicable due date, KCC may treat the booking as cancelled and release the dates without further notice.
2.7 Charter costs, transfers, special activities or other third-party services may have different payment and cancellation conditions. Where applicable, these will be advised at the time of booking.
3. Cancellation by the Guest
3.1 Cancellation must be made in writing.
3.2 The following cancellation terms apply unless your booking confirmation or specific package terms state otherwise:
61 days or more prior to arrival: deposit is retained.
60 to 31 days prior to arrival: no refund of the camp component.
30 days or less prior to arrival: no refund of monies paid.
3.3 Where third-party services such as aircraft charters, transfers, accommodation or other suppliers have separate cancellation charges, those charges may also be payable.
3.4 Where reasonably practicable, KCC may seek to mitigate its losses by reselling cancelled accommodation or services. Any refund or adjustment arising from a successful resale will be considered on a case-by-case basis and subject to applicable law.
3.5 Cancellation terms for hosted tours, special events and promotional packages may differ and will be stated in the relevant booking information.
3.6 Nothing in this section limits any cancellation or refund rights you may have under the Australian Consumer Law.
4. Changes & Amendments
4.1 All requests to amend a booking are subject to availability.
4.2 Charter transfer amendments: $350 per person, plus any additional charter costs, rate increases or supplier charges arising from the change.
4.3 Change of accommodation dates 61 days or more prior to arrival: $350 per person, plus any applicable rate increases or additional costs.
4.4 Change of accommodation dates 31–60 days prior to arrival: $1,350 per person, plus any applicable rate increases or additional costs.
4.5 Changes less than 30 days prior to arrival are generally treated as a cancellation and rebooking and are subject to the cancellation terms above.
4.6 Change fees must be paid before amended dates or services are confirmed.
4.7 A change of date is not confirmed until KCC has provided written confirmation.
5. Hosted Tours, Special Offers & Minimum Numbers
5.1 Some hosted tours, food and wine experiences, events and special packages are operated subject to a minimum number of confirmed guests.
5.2 Where a minimum number applies, it will be communicated at the time of booking.
5.3 If the minimum number is not reached and KCC determines that the package cannot proceed, KCC may cancel the package and will provide the applicable refund or alternative arrangement in accordance with the booking terms and Australian Consumer Law.
5.4 Special offers may have additional conditions relating to availability, booking dates, payment, cancellation and minimum numbers.
5.5 Unless otherwise stated, accommodation pricing is based on twin share. Single supplements may apply.
6. Accommodation
6.1 KCC accommodation is located in a remote environment and is designed as a relaxed, barefoot luxury experience.
6.2 Accommodation configurations, bedding arrangements and room allocations are subject to availability.
6.3 Our bungalows generally accommodate two adults. Where available, alternative bedding configurations may be arranged by prior agreement.
6.4 A single accommodation supplement may apply where a guest requires exclusive use of a bungalow.
6.5 Tub and Jules are usually involved in the KCC guest experience and may be present during guest stays. However, their presence is not guaranteed, and KCC is not required to notify guests in advance if either or both are unavailable or unable to participate during a stay. If they are unavailable, our guides and on-site team will continue to provide the KCC experience and support.
7. Transfers, Charter Flights & Payload
7.1 KCC operates in a remote location and access is generally by charter aircraft and helicopter.
7.2 Charter flights and helicopter transfers are operated by independent aviation providers and are subject to their operating conditions, aviation regulations, aircraft availability, weather, payload limitations and operational requirements.
7.3 Transfer costs are generally quoted using an average passenger weight of 100kg per person, including luggage, unless otherwise advised.
7.4 Guests must provide accurate passenger weights when requested. KCC and/or the charter operator may require updated weights prior to travel.
7.5 The maximum luggage allowance is generally 10kg per person in a soft-sided bag. This is determined by the requirements of the charter operators and aircraft.
7.6 Guests travelling with luggage exceeding the stated allowance may be required to remove items or incur additional charter costs.
7.7 Any aircraft upgrade, additional flight, additional charter or other cost arising directly from passenger weight, luggage weight or payload requirements may be charged to the guest.
7.8 Final aircraft payload, passenger allocation and loading arrangements are determined by the charter operator. KCC does not control the charter operator's final operational decision.
7.9 Charter departure and arrival times are approximate and may change due to weather, aircraft availability, operational requirements, loading, passenger weights, air traffic or other circumstances.
7.10 KCC will communicate material changes to transfer arrangements as soon as reasonably practicable.
8. Connecting Commercial Flights
8.1 Guests are responsible for selecting commercial flights that allow sufficient time for charter transfers and possible delays.
8.2 We strongly recommend allowing a minimum of 3 hours between a charter arrival and any onward commercial flight connection.
8.3 Charter flight times cannot be guaranteed.
8.4 KCC is not responsible for airline fares, fare restrictions, missed commercial connections or associated costs arising from charter delays, cancellations, weather, aircraft changes or other circumstances outside KCC's reasonable control, subject to any rights you may have under applicable law.
9. Weather, Tides & Operational Changes
9.1 KCC operates in a remote and environmentally sensitive location where weather, tides, sea conditions, wildlife, seasonal conditions and other natural factors can affect activities and transport.
9.2 For safety and operational reasons, KCC may change, postpone, modify or cancel an activity, transfer, excursion, fishing location or itinerary component.
9.3 This may include changes to:
fishing activities;
boating;
island trips;
mud crabbing;
oyster gathering;
guided walks;
rock art visits;
helicopter transfers;
scenic flights;
meal locations;
other planned activities.
9.4 Where reasonably practicable, KCC will seek to provide a suitable alternative experience.
9.5 Specific fishing locations, catches, wildlife encounters, weather conditions, tides and other natural experiences cannot be guaranteed.
9.6 KCC will not substitute a specific experience simply because conditions prevent it from occurring where the decision is reasonably made for safety, environmental or operational reasons.
10. Remote Location & Inherent Risks
10.1 Guests acknowledge that KCC is located in a remote part of the Kimberley with limited access to medical, emergency and other services.
10.2 The remote environment may involve risks including, but not limited to:
boating and water activities;
fishing;
swimming;
walking over uneven or rocky terrain;
heat and sun exposure;
dehydration;
insects and insect bites;
wildlife;
crocodiles and other natural hazards;
changing weather and sea conditions;
tides and currents;
remote travel;
aircraft and helicopter transfers;
delayed emergency assistance or evacuation;
limited telecommunications;
limited access to medical facilities.
10.3 Guests participate in activities knowing that these risks exist and must follow all reasonable safety instructions provided by KCC staff, guides, boat operators, pilots and other authorised personnel.
10.4 KCC takes reasonable steps to provide a safe environment but cannot eliminate all risks inherent in a remote Kimberley experience.
11. Fishing, Boating & Water Activities
11.1 Fishing, boating, crabbing, swimming and other water activities are subject to weather, tides, water conditions, safety requirements and operational availability.
11.2 Guests must follow all instructions given by boat operators, guides and KCC staff.
11.3 Safety equipment, including life jackets, must be worn when directed.
11.4 Guests must not interfere with boats, engines, safety equipment or other operational equipment.
11.5 Guests must comply with all applicable Western Australian fishing, boating, marine, environmental and wildlife regulations.
11.6 Fishing catches, species, locations and quantities cannot be guaranteed.
11.7 KCC may modify or cancel a water activity where conditions are considered unsuitable or unsafe.
12. Activities & Fitness
12.1 Some KCC activities require a reasonable level of fitness, balance, mobility and coordination.
12.2 Guests should consider their own fitness and medical circumstances before participating.
12.3 Activities may involve walking over uneven ground, rocks, beaches, mud, stairs or other natural surfaces.
12.4 Guests should advise KCC before arrival if they have mobility limitations or other circumstances that may affect their ability to safely participate.
12.5 KCC may modify or decline participation in an activity where reasonably necessary for the safety of the guest, staff or other participants.
13. Medical Conditions & Emergency Evacuation
13.1 Guests must disclose any known medical condition, allergy, dietary requirement, mobility limitation or other circumstance that may reasonably affect their safety or participation.
13.2 Guests must ensure that information provided to KCC is accurate and complete and must advise KCC of any material change before arrival.
13.3 KCC is not a medical facility and does not provide medical treatment.
13.4 Due to the remote location, medical assistance and evacuation may take time and may be affected by weather, aircraft availability, sea conditions or other operational factors.
13.5 Where emergency evacuation or medical assistance is required, decisions may be made by appropriate medical, emergency or aviation personnel.
13.6 Guests are responsible for ensuring that their travel insurance provides adequate cover for remote-area medical treatment and evacuation, including evacuation by helicopter or fixed-wing aircraft where applicable.
13.7 Any medical, evacuation or related costs not covered by another party or insurance provider may be payable by the guest, subject to applicable law.
14. Travel Insurance
14.1 KCC strongly recommends that all guests obtain comprehensive travel insurance at the time of booking and before paying their deposit.
14.2 Insurance should consider cover for:
cancellation;
amendment costs;
travel interruption;
medical treatment;
medical evacuation;
remote-area evacuation;
lost or damaged luggage;
flight delays;
missed connections;
personal liability;
other risks associated with remote travel.
14.3 Guests are responsible for checking that their policy provides adequate cover for the specific activities and remote location associated with their KCC booking.
15. Children
15.1 Children aged 2–12 years are charged according to the applicable child rate. Guests aged 13 years and over are charged at the applicable adult rate unless otherwise stated.
15.2 Children must be supervised by their accompanying adult at all times.
15.3 Parents and guardians are responsible for the safety, behaviour and whereabouts of children in their care
15.4 KCC does not provide cots. Additional bedding may be available by prior arrangement.
15.5 Children participating in boating activities must have an appropriately fitted life jacket.
15.6 Children aged 0–12 years must provide their own appropriately fitted life jacket unless KCC has confirmed that a suitable life jacket is available.
15.7 Children aged 0–6 years must remain within arm's reach of an accompanying adult while using the pool.
15.8 Children aged 7–12 years must remain under direct adult supervision while using the pool.
16. Alcohol & Guest Conduct
16.1 Alcohol may form part of an all-inclusive KCC package.
16.2 Guests are responsible for consuming alcohol responsibly and must follow all reasonable instructions from KCC staff and activity operators.
16.3 Guests must not participate in activities while impaired by alcohol or other substances where doing so may create a safety risk.
16.4 KCC may refuse alcohol service or require a guest to cease consuming alcohol where reasonably necessary for safety.
16.5 Guests must behave respectfully towards staff, guides, other guests and the environment.
16.6 KCC may take reasonable action, including requiring a guest to leave, where a guest:
behaves abusively, threateningly or unlawfully;
creates a serious safety risk;
repeatedly refuses to follow reasonable safety instructions;
seriously disrupts the enjoyment or safety of other guests;
intentionally or recklessly damages KCC property; or
is significantly impaired and presents a safety risk.
16.7 Where a guest is required to leave because of their conduct, they may be responsible for their own onward travel and associated costs, subject to applicable law.
17. Cultural Heritage & Wildlife
17.1 KCC operates in an area of significant cultural, environmental and natural heritage.
17.2 Guests must follow all instructions provided by KCC guides when visiting cultural sites, rock art sites and other sensitive areas.
17.3 Guests must not touch, climb on, damage, remove or interfere with rock art, artefacts, cultural material, wildlife or other protected features.
17.4 Guests must comply with all applicable environmental, cultural heritage, wildlife and land management requirements.
17.5 Wildlife encounters are part of the remote Kimberley experience but cannot be guaranteed.
18. Drones
18.1 Guests must not operate drones at KCC or during KCC activities without prior approval from KCC.
18.2 Any approved drone operation must comply with all applicable CASA requirements and any relevant land, aviation, environmental, cultural heritage or safety restrictions.
18.3 KCC may prohibit drone use at any time where it considers it necessary for safety, privacy, wildlife, environmental or operational reasons.
19. Photography, Video & Marketing
19.1 KCC, its staff and authorised photographers may take photographs or video footage during activities and at the camp.
19.2 We may use general photographs or footage showing guests for KCC's website, social media, advertising and promotional purposes.
19.3 If you do not wish to appear in KCC promotional material, please advise us before or during your stay and we will use reasonable endeavours to accommodate your request.
19.4 Guests must respect the privacy of other guests and must not publish or distribute photographs or footage of another guest in a manner that is inappropriate, unlawful or contrary to that guest's reasonable privacy expectations.
19.5 Specific photography or media arrangements for hosted events may be subject to additional terms.
20. Personal Property
20.1 Guests are responsible for their own personal belongings and equipment.
20.2 KCC recommends guests do not bring unnecessary valuables to camp.
20.3 Guests bringing personal fishing equipment, medical equipment or other specialist equipment should discuss this with KCC before arrival, particularly because of aircraft payload and luggage restrictions.
20.4 KCC is not responsible for loss or damage to personal property except to the extent required by law.
21. Communications & Remote Location
21.1 KCC does not provide standard mobile phone reception, Wi-Fi or internet access at camp.
21.2 Guests should not rely on continuous telecommunications or internet access during their stay.
21.3 Guests may bring their own satellite communication device if required.
21.4 In an emergency or where a guest needs to be contacted, KCC can be contacted on 0417 902 006 and messages will be passed on as soon as reasonably practicable.
21.5 The absence of mobile and internet connectivity is an inherent part of the KCC remote experience.
22. Force Majeure & Events Outside Our Control
22.1 KCC will not be responsible for delay, cancellation, interruption or alteration caused by circumstances outside our reasonable control.
22.2 These circumstances may include:
severe weather;
cyclone;
flood;
fire;
natural disaster;
extreme tides or sea conditions;
war or civil unrest;
terrorism;
epidemic or pandemic;
government restrictions or orders;
industrial action;
aircraft or transport disruption;
closure of airstrips, roads or waterways;
supplier failure;
infrastructure failure;
fuel shortages;
loss of essential services;
environmental restrictions; or
other circumstances beyond our reasonable control.
22.3 Where such circumstances occur, KCC may delay, alter, suspend or cancel part or all of a booking where reasonably necessary.
22.4 KCC will use reasonable endeavours to communicate significant changes as soon as reasonably practicable.
22.5 Where KCC is unable to provide a service due to circumstances outside its reasonable control, any refund, credit or alternative arrangement will be considered having regard to the circumstances, amounts already incurred or committed, alternative services provided and applicable law.
22.6 Nothing in this section excludes any consumer guarantee or other legal right that cannot lawfully be excluded.
23. Cancellation or Changes by KCC
23.1 KCC may need to cancel or materially alter a booking for operational, safety, environmental, supplier, aviation, weather or other legitimate reasons.
23.2 Where KCC cancels a booking before arrival for reasons within its control, KCC will endeavour to provide an appropriate alternative arrangement or refund in accordance with applicable law and the circumstances of the cancellation.
23.3 Where an alternative arrangement is offered and accepted, any difference in value will be addressed reasonably.
23.4 Where an activity is cancelled during a stay because of weather, tides, safety or operational conditions, KCC will endeavour to provide an appropriate alternative where reasonably practicable.
23.5 KCC does not guarantee that every advertised activity, fishing location, wildlife encounter, guide, host or itinerary component will be available on every stay.
23.6 Tub and Jules' presence is not guaranteed.
24. Unused Services & Early Departure
24.1 No refund will ordinarily be provided for activities, meals, accommodation, transfers or other inclusions voluntarily not used by a guest, including where a guest:
chooses not to participate;
arrives late;
departs early;
misses an activity or transfer;
changes personal travel arrangements; or
is unable to participate for personal reasons.
24.2 This does not limit any refund or remedy required under Australian Consumer Law or other applicable legislation.
25. Australian Consumer Law
25.1 Nothing in these Terms & Conditions excludes, restricts or modifies any right, remedy, guarantee, warranty or condition that cannot lawfully be excluded under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or applicable Western Australian legislation.
25.2 Where KCC's services fail to meet a consumer guarantee, guests may have rights to a remedy including having the service rectified, receiving a replacement service, cancellation or a refund, depending on the circumstances and the nature of the failure.
25.3 Any limitation of liability in these Terms & Conditions applies only to the maximum extent permitted by law.
26. Third-Party Service Providers
26.1 KCC works with independent third-party providers including charter aircraft operators, helicopter operators, boat operators, guides and other suppliers.
26.2 These providers may have their own terms, safety requirements and conditions of carriage.
26.3 Guests must comply with the reasonable terms and safety requirements of those providers.
26.4 Nothing in these Terms & Conditions limits KCC's obligations under applicable law in relation to services KCC has contracted to provide.
27. Complaints
27.1 If you have a concern during your stay, please raise it with KCC staff as soon as reasonably practicable so we have an opportunity to address it.
27.2 Where a problem can reasonably be resolved during the stay, KCC will endeavour to do so promptly.
27.3 Complaints that cannot be resolved during the stay should be submitted in writing to KCC as soon as reasonably practicable after departure.
Website Terms
28. Website Use
28.1 The KCC website is owned and operated by KCC Group Pty Ltd as trustee for KCC Unit Trust trading as Kimberley Coastal Camp.
28.2 By using the website, you agree to these Terms & Conditions and our Privacy Policy.
28.3 You must be at least 18 years of age to make a booking through or using the website.
29. Website Information
29.1 We make reasonable efforts to ensure information published on our website is accurate and current.
29.2 Website content is intended as general information and may change from time to time.
29.3 Images, descriptions and representations of accommodation, activities, fishing, wildlife and the surrounding environment are representative of the KCC experience and may vary according to season, weather, tides, availability and operational conditions.
29.4 Nothing on the website overrides the specific terms of your written booking confirmation.
30. Privacy
30.1 KCC collects and uses personal information for purposes including responding to enquiries, processing bookings, arranging transfers and services, communicating with guests and operating our business.
30.2 We may provide relevant information to service providers involved in delivering your booking, including charter operators, accommodation providers, guides and other suppliers.
30.3 Personal information may also be disclosed where required or permitted by law.
30.4 Our handling of personal information is explained in our Privacy Policy.
30.5 By providing personal information, you acknowledge that it may be used and disclosed for the purposes described in our Privacy Policy and as reasonably necessary to provide the services you have requested.
31. Intellectual Property
31.1 Unless otherwise stated, KCC owns or licenses the copyright, trademarks, photographs, graphics, text and other intellectual property appearing on the website.
31.2 Website content must not be copied, reproduced, republished, distributed or used commercially without our written permission, except where permitted by law.
32. Third-Party Links
32.1 Our website may contain links to third-party websites.
32.2 These links are provided for convenience and do not constitute an endorsement.
32.3 KCC is not responsible for the content, availability, privacy practices or terms of third-party websites.
33. Website Security & Availability
33.1 We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
33.2 Users must take reasonable precautions to protect their own devices and systems when accessing the website.
33.3 We may update, modify, suspend or withdraw website content or functionality from time to time.
34. Changes to These Terms
34.1 KCC may update these Terms & Conditions from time to time.
34.2 The Terms & Conditions applying to a booking are generally those in effect when the booking is confirmed, unless otherwise agreed or required by law.
34.3 Updated website terms will apply to future bookings and website use from the date they are published.
35. Governing Law
35.1 These Terms & Conditions are governed by the laws of Western Australia.
35.2 The parties submit to the non-exclusive jurisdiction of the courts of Western Australia.
35.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision will be read down or severed to the extent necessary, without affecting the remaining provisions.
36. Contact
Kimberley Coastal Camp
Admiralty Gulf, Western Australia
Email: info@kimberleycoastalcamp.com.au
Phone: +61 417 902 006
Website: www.kimberleycoastalcamp.com.au
Privacy Policy: www.kimberleycoastalcamp.com.au/privacy-policy/