Privacy Policy

Effective from: 01 January 2026

Kimberley Coastal Camp (KCC) respects your privacy and is committed to protecting the personal information we collect and hold.

In this Privacy Policy, “KCC”, “we”, “us” or “our” means KCC Group Pty Ltd as trustee for KCC Unit Trust trading as Kimberley Coastal Camp.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make an enquiry, make a booking, stay with us, subscribe to our communications or otherwise interact with KCC.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply.

1. What information do we collect?

Depending on how you interact with KCC, we may collect information including:

 your name;

 email address;

 telephone number;

 postal or residential address;

 age or date of birth;

 passenger and guest details;

 passenger weights and luggage information where required for charter flights;

 booking and travel information;

 payment and billing information;

 dietary requirements and food allergies;

 medical, mobility or other information relevant to safely providing our services;

 emergency contact details;

 information about activities or services you enquire about or purchase;

 correspondence and communications with us;

 information you provide through our website, enquiry forms or newsletter sign-up;

 photographs or video taken during KCC activities or events; and website and technical information such as IP address, browser type, device information, pages visited and general website usage information.

We only seek information that is reasonably necessary for the purposes for which it is collected.

2. How do we collect your information?

We may collect personal information directly from you when you:

 make an enquiry;

 request a quote;

 make or amend a booking;

 communicate with us by email, telephone or other means;

 provide information required for your stay or travel arrangements;

 subscribe to the KCC newsletter or other communications;

 complete a form;

 visit or use our website; or

 participate in a KCC experience, tour or event.

We may also receive information from other people travelling with you, booking agents, travel partners, charter operators or other service providers where it is reasonably necessary to arrange or provide your booking.

3. Why do we collect and use personal information?

We may collect, use and disclose personal information to:

 respond to enquiries and provide quotes;

 process and manage bookings;

 arrange accommodation, transfers and activities;

 arrange charter aircraft and helicopter transfers;

 manage passenger weights and luggage requirements;

 provide appropriate food and services;

 manage safety and emergency requirements;

 communicate with guests before, during and after their stay;

 process payments and maintain business records;

 provide customer service and respond to complaints;

 improve our services and website;

 understand website usage and marketing performance;

 send marketing and promotional communications where permitted;

 comply with legal, regulatory or insurance requirements; and

 otherwise operate and manage the KCC business.

4. Medical, dietary and other sensitive information

Because KCC operates in a remote environment, we may need to collect information such as medical conditions, allergies, dietary requirements, mobility limitations or other information that may affect a guests safety or ability to participate in activities.

We will only collect and use this information where reasonably necessary to:

 safely provide our services;

 arrange appropriate accommodation, food or activities;

 assess relevant operational or safety requirements;

 arrange appropriate assistance; or

 respond to an emergency.

Where appropriate, we may need to provide relevant information to a charter operator, helicopter operator, boat operator, guide, medical provider, emergency service or other service provider involved in safely delivering the booking.

We will handle sensitive information in accordance with applicable privacy laws.

5. Who may we disclose information to?

We may disclose relevant personal information to organisations and people involved in providing or supporting your KCC experience, including:

 charter aircraft operators;

 helicopter operators;

 boat operators;

 guides and activity providers;

 accommodation and tourism service providers;

 payment providers and financial institutions;

 booking or travel agents where applicable;

 technology, website, email and booking service providers;

 professional advisers, insurers and consultants;

 emergency or medical service providers where required;

 government agencies, regulators or law enforcement where required or permitted by law; and

 other parties where you have authorised us to provide the information.

We only provide information that is reasonably necessary for the relevant purpose.

6. Overseas service providers

Some of the technology, website, booking, email, marketing, payment or other service providers used by KCC may store or process information outside Australia.

Where personal information is disclosed to an overseas recipient, KCC will take reasonable steps to handle the disclosure in accordance with applicable Australian privacy requirements. (OAIC)

The countries in which overseas recipients are likely to be located may vary depending on the services and technology providers KCC uses from time to time.

7. Marketing communications

We may use your contact details to send you information about KCC, including:

 new tours and experiences;

 special offers;

 availability;

 events;

 newsletters; and

 other KCC news or promotional information.

We will send electronic marketing communications in accordance with applicable requirements, including the Spam Act 2003.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting us directly. Marketing messages should identify the sender and provide an easy way to unsubscribe. (ACMA)

Unsubscribing from marketing communications will not prevent us from sending you important information relating to an existing booking or service.

8. Website, cookies and analytics

When you use the KCC website, we may collect technical information such as your IP address, browser type, device information, pages visited and general website usage information.

We may use cookies, analytics tools and similar technologies to:

 operate and improve our website;

 understand how visitors use our website;

 measure website and advertising performance;

 remember preferences; and

 improve our marketing and communications.

Some third-party services used on our website may also collect information in accordance with their own privacy policies.

You can adjust cookie settings through your internet browser. Disabling certain cookies may affect how some website features operate.

9. Photography and video

Photographs and video may be taken during KCC stays, tours, activities and events.

Where photographs or footage include guests, KCC may use general images for legitimate business and promotional purposes, including our website, social media, advertising and marketing.

If you do not wish to appear in promotional photography or video, please advise us before or during your stay and we will use reasonable endeavours to accommodate your request.

Separate arrangements may apply to hosted events, professional photography or commercial productions.

10. Protecting your information

KCC takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held electronically or in physical records.

Access to personal information is limited to people who reasonably need it to perform their role or provide services to you.

While we take reasonable security measures, no method of storing or transmitting information can be guaranteed to be completely secure.

11. How long do we keep your information?

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

 manage bookings and customer relationships;

 maintain business and financial records;

 meet legal or regulatory obligations;

 resolve disputes or complaints; and

 protect our legitimate business interests.

When information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

12. Accessing or correcting your information

You may request access to personal information that KCC holds about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

Requests can be made by contacting us using the details below.

We may need to verify your identity before providing access to personal information.

In some circumstances, we may be unable to provide access where permitted or required by law. If this occurs, we will explain the reason where appropriate.

13. Privacy complaints

If you believe KCC has not handled your personal information appropriately, please contact us first so we have an opportunity to investigate and resolve your concern.

Please provide sufficient information for us to understand and investigate the complaint.

We will acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information about privacy complaints is available from the OAIC.

14. Third-party websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and terms. KCC is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to this Privacy Policy

KCC may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The current version will be published on our website.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact us:

Kimberley Coastal Camp

Admiralty Gulf, Western Australia

Email: info@kimberleycoastalcamp.com.au

Phone: +61 417 902 006

Postal: PMB 16, Kununurra WA 6743

Website: www.kimberleycoastalcamp.com.au